This Privacy Policy explains how b9gem collects, processes, stores and protects the personal data of users — including those accessing the platform from Pakistan. We are committed to handling your information responsibly and transparently.
b9gem ("we", "us", "our", "the Platform") operates the online gaming website accessible at https://b9gem.cam. This Privacy Policy describes how b9gem collects, uses, stores, shares and protects the personal data of individuals ("you", "your", "the User") who access or use the Platform, including users located in Pakistan.
b9gem is committed to processing personal data in a transparent, fair and secure manner. This policy is written in plain English to ensure that all users — including those in Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar and across Pakistan — can clearly understand how their information is handled.
By registering an account, making a deposit or using any feature of the b9gem Platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, you should not use the Platform.
Note for Pakistani Users: Pakistan has its own data protection framework, which is developing. b9gem does not represent that its data processing is governed or approved by any Pakistani authority, including the PTA or any provincial body. Users are responsible for understanding applicable local data protection requirements.
The following terms are used throughout this Privacy Policy with the meanings assigned below:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information that identifies or could reasonably identify a living individual, directly or in combination with other data — including name, email address, CNIC number, IP address and device identifiers. |
| "Processing" | Any operation performed on personal data, including collection, storage, use, disclosure, transfer and deletion. |
| "Data Controller" | The entity that determines the purposes and means of processing personal data — in this case, b9gem. |
| "Data Processor" | A third party that processes personal data on behalf of the Data Controller under a written agreement. |
| "Sensitive Data" | A subset of personal data that warrants heightened protection, including identity document data, financial information and source-of-funds documentation submitted for KYC purposes. |
| "Cookies" | Small data files placed on a user's device by a website to record preferences, session information and analytical data. |
| "KYC" | Know Your Customer — the identity and age verification process required before withdrawals are processed on the Platform. |
b9gem collects only the personal data that is necessary for the purposes described in this Policy. The categories of data we collect are set out below.
When you create an account on b9gem, we collect:
For the purposes of age and identity verification, we may collect:
We collect records of deposits, withdrawals, wagers placed and account balances for the purposes of account management, fraud prevention and regulatory compliance. Payment card details, where applicable, are processed by a third-party payment gateway and are not stored on b9gem's servers.
We automatically collect certain technical information when you use the Platform, including:
If you contact our support team via live chat or email, we retain a record of your query and our response. This data is used to resolve your issue and to improve our support quality.
b9gem collects personal data through the following channels:
b9gem processes personal data on the following legal bases, depending on the nature of the processing activity:
| Legal Basis | Applicable Processing Activities |
|---|---|
| Contractual Necessity | Account registration, processing deposits and withdrawals, settling bets and providing customer support. |
| Legal Obligation | KYC identity verification, AML screening, age verification, regulatory reporting and fraud prevention. |
| Legitimate Interest | Platform security, fraud detection, abuse prevention, improving service quality and analytics. |
| Consent | Non-essential cookies, direct marketing communications where consent has been explicitly obtained. |
b9gem uses the personal data we collect for the following purposes:
b9gem does not send unsolicited marketing communications. If you have previously consented to receive promotional emails or messages and wish to opt out, contact our support team at [email protected] (plain text — not a clickable link) or use the unsubscribe mechanism included in any marketing email we send.
b9gem does not sell your personal data to third parties. We may share personal data with the following categories of recipients, strictly for the purposes described in this Policy:
We engage third-party companies to provide specific services on our behalf — including KYC and identity verification providers, payment gateway operators, cloud hosting providers, fraud screening services and analytics platforms. These providers are bound by data processing agreements and may only process personal data for the specific purpose for which they are engaged.
b9gem may disclose personal data to competent authorities where required to do so by applicable law, court order, regulatory obligation or for the purposes of preventing or investigating fraud, money laundering or other financial crime. We will, where legally permissible, notify you of any such disclosure.
In the event of a merger, acquisition, restructuring or sale of all or part of b9gem's business assets, personal data held by the Platform may be transferred to the acquiring entity as part of that transaction. Users will be notified of any such transfer and of any material change to data processing practices that may result.
b9gem does not share personal data with:
b9gem's Platform and data processing infrastructure may be located outside Pakistan. Where personal data is transferred internationally, b9gem takes appropriate steps to ensure that an adequate level of protection is maintained in accordance with the data protection requirements of the Platform's licensing jurisdiction.
Such safeguards may include contractual clauses in agreements with Data Processors, transfer to jurisdictions recognised as providing adequate data protection, or equivalent protective mechanisms as appropriate.
If you have questions about the specific safeguards applied to the international transfer of your data, contact our support team who can provide further information.
b9gem retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable legal or regulatory obligations. The following general retention principles apply:
| Data Category | General Retention Period |
|---|---|
| Account & Registration Data | Duration of account plus a minimum of 5 years after account closure, to meet AML obligations. |
| KYC Identity Documents | Minimum of 5 years from the date of verification, or longer where required by regulatory obligation. |
| Transaction Records | Minimum of 5 years from the date of each transaction. |
| Support Communications | Up to 3 years from the date of the interaction, unless the matter remains unresolved or is subject to an active dispute. |
| Cookie / Analytics Data | Up to 24 months from collection, depending on cookie type (see Section 10). |
| Self-Exclusion Records | Retained indefinitely or for the minimum period required by the applicable regulatory framework to prevent re-registration. |
Once data is no longer required for any purpose and no regulatory obligation requires its retention, b9gem will securely delete or anonymise it.
b9gem uses cookies and similar technologies (such as local storage and pixel tags) to operate, secure and improve the Platform. Cookies are small data files stored on your device when you visit the Platform.
You may control cookie settings through your browser preferences. Please note that disabling essential cookies may prevent the Platform from functioning correctly. Consent to non-essential cookies may be withdrawn at any time by contacting support or adjusting your browser settings.
Subject to applicable law, you have the following rights in relation to your personal data held by b9gem. To exercise any of these rights, contact our support team using the details in Section 16. We will respond to all requests within 30 days, or notify you if additional time is required.
Request a copy of the personal data we hold about you. We will provide this in a structured, readable format.
Request correction of inaccurate or incomplete personal data held on your account.
Request deletion of your personal data where it is no longer needed for the purpose for which it was collected — subject to regulatory retention obligations.
Request that we limit the processing of your data in certain circumstances — for example, while a dispute is being investigated.
Where technically feasible, request a copy of your data in a machine-readable format for transfer to another service provider.
Object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation.
Please Note: Certain data — particularly KYC documents and transaction records — must be retained for regulatory and AML compliance reasons regardless of a deletion request. We will inform you if a request cannot be fully fulfilled and explain the reason.
b9gem is strictly an adults-only platform. The Platform is not directed at, and does not knowingly collect personal data from, individuals under the age of 18 — or the higher minimum age required by the applicable operator license jurisdiction.
If we become aware that personal data has been collected from a person under the applicable minimum age, that account will be immediately suspended, all associated data will be reviewed and the account will be permanently closed. Any winnings accrued on such an account will be voided.
If you believe that a minor has created an account on the Platform, please contact our support team immediately. We take all such reports seriously and act without delay.
b9gem implements appropriate technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction, disclosure or alteration. These measures include, but are not limited to:
While b9gem maintains robust security controls, account security also depends on you. Use a strong, unique password. Do not share your credentials with third parties. b9gem will never ask for your password via live chat, email or any other channel. If you suspect your account has been compromised, contact support immediately and change your password.
The b9gem Platform may reference or integrate with third-party services — including game studios, payment processing providers and analytics tools. This Privacy Policy applies only to data processing carried out by b9gem as Data Controller. b9gem is not responsible for the privacy practices of third-party services.
Where third-party providers act as Data Processors on our behalf, they are bound by data processing agreements and are not permitted to use personal data for their own purposes. Where a third party acts as an independent Data Controller (for example, a payment provider processing your payment details independently), their own privacy policies govern the processing of your data by that provider.
Payment provider names referenced on the Platform — including Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah — are mentioned for contextual purposes only. They do not endorse, partner with or support b9gem's gambling services, and their independent privacy policies apply to any transactions processed through those channels.
b9gem reserves the right to amend this Privacy Policy at any time. Material changes will be communicated to registered users via the email address on file or by a prominent notice on the Platform. The date of the most recent revision is always displayed at the top of this page.
Where changes are material and affect how we use your data in a way that may require your renewed consent, we will seek that consent explicitly before the changes take effect. Continued use of the Platform after publication of an amended Privacy Policy constitutes acceptance of the revised terms for non-material changes.
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a data-related complaint, please contact the b9gem team through the following channels:
b9gem aims to acknowledge all data rights requests within 5 business days and to provide a substantive response within 30 calendar days. Where a request is complex or requires further investigation, we will notify you of the extended timeline and the reason.
If you are dissatisfied with our response to a privacy complaint, you may have the right to escalate the matter to the supervisory authority applicable to the Platform's licensing jurisdiction.
Six core data protection principles that govern how b9gem handles personal information for every user, including those across Pakistan.
b9gem does not sell your personal data to advertisers, data brokers or any third party for commercial purposes. Your data is processed only for the purposes described in this Policy.
All sessions on b9gem are protected by HTTPS encryption. KYC documents are uploaded through a secure verification portal only — never through unsecured channels.
We collect only the data that is strictly necessary for the purposes described in this Policy. We do not collect personal data speculatively or beyond what is required to operate the service.
Access to personal data within b9gem is restricted on a strict need-to-know basis. Staff cannot access your data outside of their defined operational responsibilities.
Data access, correction, deletion and portability requests are handled within 30 days. We explain clearly where a request cannot be fulfilled and provide the reason in writing.
This Privacy Policy is written in clear English — not dense legal jargon — so that all users, including those in Pakistan, can understand exactly how their information is handled.
If any part of this Privacy Policy is unclear, or you wish to exercise a data right, our support team is available 24/7. You can also visit the FAQ page or return to the b9gem homepage.
Adults 18+ only. b9gem is not licensed by any Pakistani authority. Local laws may restrict gambling. Play responsibly.