b9gem believes that gambling should always be an enjoyable form of entertainment — never a source of financial stress, personal harm or family conflict. This page sets out the tools, controls and guidance available to every b9gem user to help keep play safe.
Responsible gambling is a shared commitment between b9gem and every player on the platform. It means being honest about the risks of gambling, providing the tools that help people stay in control and making it genuinely easy to access support when things are no longer feeling like entertainment.
Gambling — whether on Pakistan cricket, PSL matches, T20 tournaments, football markets or casino games — should always be funded from money you can afford to spend on leisure. It should never be used to try to recover losses, solve financial problems or cope with stress or difficult emotions. When it moves in those directions, it stops being entertainment and starts causing harm.
b9gem enforces a strict 18+ minimum age requirement — or the higher minimum required by the applicable operator license jurisdiction. We implement this through KYC identity verification applied before any withdrawal is processed, and we reserve the right to verify age at any point during the account lifecycle.
All responsible gambling tools described on this page are available to every registered user at no cost. Using them does not penalise your account. We actively encourage players to set limits proactively — when everything feels fine — rather than only reaching for them in a crisis.
Safe gambling looks like this. If several of these statements no longer feel true for you, it may be time to take a break or talk to someone.
I only gamble with money I can genuinely afford to lose — money set aside for entertainment, not for rent, food or household bills.
I set a time limit before I start and I stop when I reach it, win or lose.
I do not gamble to try to win back money I have already lost (chasing losses).
I take regular breaks from gambling and I have other hobbies and activities that I enjoy.
My gambling does not affect my work, my family relationships or my daily responsibilities.
I can stop gambling at any time without feeling anxious, irritable or preoccupied.
I am honest with myself and those around me about how much time and money I spend on gambling.
Every registered b9gem account comes with these responsible gambling tools as standard — free, immediately available and designed to be used before a problem develops.
Set a maximum deposit amount per day, week or month. Once you reach your limit, no further deposits are accepted until the period resets. A limit reduction takes effect immediately; an increase takes effect after a cooling-off period.
Cap the total amount you can lose in a defined period — daily, weekly or monthly. When your net loss in that period reaches the limit you have set, wagering is paused until the period resets. This prevents a bad session from escalating.
Configure on-screen notifications that alert you when you have been playing for a set duration. A simple prompt to review how long you have been active can make a meaningful difference to how much time you spend gambling.
Request a temporary account suspension for a defined period — 24 hours, 7 days, 30 days or a custom duration you specify. During a cooling-off period, you cannot log in, deposit or wager. The account is automatically reactivated at the end of the period.
Request a permanent or long-term exclusion from the Platform at any time. When you self-exclude, your account is immediately closed to play, bonus offers and marketing. Contact support via live chat or email to activate this — it takes effect promptly.
View your full wagering history, deposit and withdrawal records, and net win/loss figures at any time through your account dashboard. Understanding your actual pattern of play is an important part of staying in control.
b9gem offers three time-period options for deposit and loss limits. You can set any combination — for example, a daily deposit cap alongside a weekly loss limit. All limits work in Pakistani Rupees (PKR) to match your account currency.
Resets every 24 hours from the time you set it. Best for managing individual sessions on high-frequency cricket or live casino play.
Resets on the same day each week. Useful for managing your overall gambling budget across a full PSL matchweek or round of fixtures.
Resets on the same date each month. The most comprehensive limit for tracking total spend across an ICC tournament or a month of mixed betting activity.
Reducing a limit takes effect immediately — there is no delay. This protects you from impulsive decisions to override a limit you set with clear intent. Increasing a limit is subject to a mandatory cooling-off period before the higher limit activates, giving you time to reflect on whether the increase is a considered decision or an impulsive one. The cooling-off period length is shown at the time you request an increase.
Self-exclusion closes your account to play, deposits and marketing permanently or for a defined long-term period. It is the strongest control available and we will honour it without questioning your decision. Here is how to request it:
Reach the b9gem support team via live chat (24/7) or email at [email protected] (plain text — not a clickable link). State that you want to self-exclude.
Tell the support agent whether you want a defined period (e.g., 6 months, 1 year, 5 years) or a permanent exclusion. Both options are available with no questions asked.
Your account will be suspended promptly. You will not be able to log in, deposit or wager during the exclusion period. Any pending withdrawals of real-money funds will be processed normally.
All promotional communications to your registered email and phone number will cease immediately. If you continue to receive marketing after requesting exclusion, contact support and we will resolve it without delay.
If you requested a defined-period exclusion, the account will not be automatically reactivated at the end of the period. You will need to contact support and confirm your wish to return — giving you a clear, deliberate re-entry point.
Problem gambling can develop gradually. Many people do not recognise it until significant harm has already occurred. The following are common warning signs — in yourself or someone you care about:
Placing larger bets to try to recover money already lost, rather than treating each session as independent.
Keeping gambling activity secret from family or friends, or lying about the amount of time or money spent.
Gambling with money intended for rent, household bills, food, children's expenses or other essential needs.
Spending significant time thinking about gambling — planning the next session, reliving past wins or calculating how to fund more bets.
Gambling to cope with stress, anxiety, loneliness or low mood — using it as an emotional outlet rather than entertainment.
Arguments, distance or financial tension with family or friends that can be directly traced to gambling behaviour or expenditure.
If any of the above signs feel familiar, we strongly encourage you to activate a cooling-off period or request self-exclusion via b9gem support. Also consider speaking with a professional counselling or mental health service in your area. You do not need to be in crisis to seek support.
b9gem enforces a strict 18+ minimum age requirement — or the higher minimum required by the applicable operator license jurisdiction. This is a non-negotiable standard and we take multiple steps to enforce it.
Age verification is applied through a KYC process that requires valid government-issued identification — such as a Pakistani CNIC or passport — before any withdrawal is processed. b9gem reserves the right to request age verification at any point during the account lifecycle, not only at withdrawal.
If you share a device with younger family members — which is common in many Pakistani households — we strongly recommend taking the following steps to prevent minors from accessing your b9gem account or gambling sites generally:
If you suspect that a minor has created or accessed a b9gem account, contact support immediately. We will investigate without delay and close the account. Any account found to have been operated by a person under the minimum age will be permanently closed and all associated winnings voided.
Gambling is strictly limited to adults aged 18 or above — or the higher minimum required by the applicable operator license jurisdiction.
b9gem will void all winnings and permanently close any account found to have been opened by or on behalf of a minor. Age verification is mandatory.
If you or someone close to you is struggling with gambling, speaking to a qualified professional is an important step. Below are the types of support services to look for in Pakistan.
b9gem does not endorse specific third-party organisations or claim partnerships with any support body. The following describes the categories of professional support that may be relevant — users should identify reputable services available in their specific city or province.
Qualified psychologists and counsellors who specialise in behavioural issues — including compulsive gambling — are available in major Pakistani cities including Karachi, Lahore, Islamabad and Rawalpindi. Look for licensed practitioners registered with a recognised Pakistani professional body. Many also offer online sessions for users in Faisalabad, Multan, Peshawar and other cities.
Support groups — both in-person and online — bring together people with shared experiences of problem gambling. Families and close friends of problem gamblers can also benefit from dedicated support groups designed for the people around the individual, not just the individual themselves.
Pakistan's larger cities have psychiatric and mental health clinics attached to teaching hospitals. These can provide formal assessment and treatment for compulsive or addictive behaviour, including gambling disorder, and can refer patients to appropriate community-based ongoing support.
Several mental health helplines operate in Pakistan and offer confidential telephone or online chat support. These services can be a useful first step for someone who is not yet ready to seek in-person help. Search for current, verified contact details for mental health helplines operating in your province or city.
b9gem's 24/7 live chat support team can also help you activate self-exclusion or account limits immediately if you prefer to deal with the gambling platform side of things first.
Practical habits that support safe, sustainable gambling — whether you are betting on cricket, PSL, football or playing casino games.
Decide in advance exactly how much you are willing to spend — in PKR — and treat it like any other entertainment expense. When that budget is spent, the session is over. Do not dip into a separate fund to continue.
Decide how long you will play before you start. Set a timer if you need to. Gambling — like any leisure activity — is healthier when it has defined boundaries. It should complement your day, not consume it.
A losing run does not make the next bet more likely to win. Chasing losses is the single most common driver of problem gambling. If you have hit your loss limit for the session, stop — regardless of how the session felt.
Maintain other hobbies, social activities and interests alongside gambling. Watching a PSL match or ICC fixture should be enjoyable whether or not you have a bet on it. If gambling starts to crowd out other enjoyment, that is a sign to reassess.
Use b9gem's account activity dashboard to review your actual deposit, withdrawal and betting history. Seeing real numbers — rather than relying on memory — gives you an accurate picture of your gambling pattern over time.
If you feel that gambling is becoming something other than entertainment, speak with a family member, close friend or a professional counsellor. Reaching out early — before problems escalate — is always the right call.
If you want to set deposit limits, activate a cooling-off period or request self-exclusion right now, our support team is available 24/7 via live chat. You can also visit the FAQ for guidance on using your account's responsible gambling settings.
Adults 18+ only, or the higher minimum required by the operator/license jurisdiction. Local laws may restrict gambling. b9gem is not licensed by any Pakistani authority. Gambling is not a guaranteed source of income — play within your means.